Enquiries

Frequently Asked Questions

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SureSlim Staff
No, SureSlim programs contain freely available, healthy food that you buy from the green grocer. It is food the whole family can eat.
SureSlim Staff

Again, NO, SureSlim is NOT A SHAKE. There are Shake diets out though, but we are not one of those.

SureSlim is a personal weight loss program. The foods that you will eat on your program are all wholefoods that you will buy from your greengrocer and supermarket. No potions, No pills, or Shakes at SureSlim.

aalia
is it a diet shake
SureSlim Staff

no, it is not a shake of any kind. :)

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No pre-packaged foods here! SureSlim programs contain freely available, healthy food that you buy from the green grocer. It is food the whole family can eat.
deb
depends if its dietry controled
SureSlim Staff

Not sure what you mean Deb. Can you rephrase your question?

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It is a medical screening to determine any abnormalities and allow us to create a program that is individual to your results.
deb
test my insuline and hormone levels
SureSlim Staff

Amongst other things yes deb.

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It depends on your individual program and weight loss goals. We are working the new online costing model to coincide with the launch of the new online clinic, watch this space.
Wendy
how much is the joining fee, and is it a once off amount
SureSlim Staff
There is not a joining fee, rather you pay a complete program fee which includes all the associated costs (application, blood work, consultations, etc).
SureSlim Staff

We have a new cost model finalised now for the pilot online program. This is exclusive to the pilot program and as such only available to those on the waiting list - (because enrollment to the pilot program is by invitation only). If you are not on the waiting list, get on it now and you will be sent the link.

margaret
how much does it cost
SureSlim Staff

To see the current price options, get you invitation by joining the waiting list now!

deb
not to much i hope so i can stick with it.
SureSlim Staff

SureSlim offers a guarantee "Your goal weight or money back". It is a premium weight loss program and the new online version of the program has been jam packed with value and reduced in price too. We think it is a win win. You can see the 2011 price from the view online program details button on most of the pages of this website.

Here is the link in case you missed it. http://sureslim.com.au/online-program-details/

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You receive a personalised eating plan based on your blood results and food preferences. SureSlim develops your program specific to your body's nutritional requirements.
deb
will it be tailored to my needs
SureSlim Staff

Tailored to YOUR weight loss needs is a great way to put it!

Your SureSlim program is based on your blood results and your answers to the wellness profile which includes your weight and measurements, medical history, medications, beliefs, and food likes and dislikes. The chances that your answers and results will create a similar program to someone elses is possible, but the odds are very low.

Annette
The programs are all extremely similar
SureSlim Staff

All three of our program options are based on our same fundamental weight loss principles and our proven weight loss program. If you are simply comparing your options within our range, they only differ by length of support and accessibiliy to your member page. This is not what we were talking about as far as the individually tailored program itself. The individuality of your program is from your Blood results, your answers about your lifestyle, your medical situation and your history and food likes and dislikes.

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No, SureSlim is not the blood type diet.
Debbie
is it a blood type diet
SureSlim Staff
No, SureSlim is not a blood type diet, we do have a specific pathology test to determine your metabolism for your program.
joanrn
What is your specific pathology test?
SureSlim Staff

The pathology referral forms are marked in way to provide our Doctor all the results he needs to make recommendations for you program.
 

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Our program is known to make clients lose weight quickly. How much and how fast depends on the person, because everyone loses weight differently. Some people lose it in measures, some lose it on the scales.
Debbie
How much would i lose in a month
SureSlim Staff

Safe weight loss has been defined as under 1kg per week (Refer to Code 22.3a of the Weight Management Industry Code of Practice - http://www.weightcouncil.org). SureSlim clients regularly surpass this safely, so you are realistically looking at up to 5-7kgs per month (depending on your body type).

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Yes, we are working through the final details on program costing, including a payment plan. For example a 12 week program can be paid upfront with a discount, or divided into three monthly payments, one at the beginning of each month.
deb
yes I would like to know
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Yes, you will have as much face to face contact as is required for you to hit your weight loss goals. We are managing this via video chat on your personal members page. And before you ask, it is not required that you have a webcam, you will still be able to see your consultant without one. There is also live chat support and an internal messaging system too.
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We (SureSlim Online) are currently only the Australian distributor, so we are only able to provide programs and our online clinic to people in Australia at this time. If you are not living in Australia, there are SureSlim distributors and clinics in UK, Canada, New Zealand and South Africa.
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I kind of answered this for another question, so please excuse the reuse of a lot of the other answer. No, SureSlim Online is not SureSlim Australia, it is a new unrelated company. We are current successful SureSlim clinic owners and are now the new Australian distributor for SureSlim. Before SureSlim Online took over the reigns, SureSlim Australia was a franchise model. The new SureSlim Online is now a distributorship. What this means for you is that we have taken all the best practices by our most successful consultants and rolled them into one single online system so every new SureSlim client gets the absolute best care and support available. It also means that because we know our programs (in this form) will work, we can confidently guarantee that you will get the results you want, providing you guarantee your side of the deal of course! :)
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Yes, that is true. You can see this new guarantee on the guarantee page of this website (access it from the button up top or the footer)

Your Goal Weight or Money Back!

Here at SureSlim Online we are so confident that our weight loss program will get you the results you want, that we are willing to back it with a 100% money back guarantee, with one caveat:

If you follow your approved weightloss program to at T (and your consultant's instructions) and you do not reach your goal weight, you are entitled to 100% of your money back.

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I am so sorry. We cannot release any programs older than 12 months due to our Doctor’s medical duty of care because the validity period of the blood test results used to create the program is 12 months. You would need to get a fresh new program with new blood test.

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Recent Questions

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SureSlim Staff

Thanks for your enquiry. Your blood test is included in the price and we use Dorevitch labs in VIC. :)

You can use this link to find the nearest one to you: http://www.dorevitch.com.au/Patients_449.asp

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Hey Val, thanks for your enquiry! :)

You weigh and measure yourself according to the instructional videos we provide and enter them during your weekly consultations. You also upload digital photos for your consultant to visually monitor your progress.

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Hey Rosbell, there are a few options depending on how many kilos you want to lose. Take a look here at the bottom of this page for pricing (and above it for details): http://www.sureslim.com.au/online-program-details/

Once you have signed up you will be able to print your blood referral form which you take along to a Laverty collection centre. There is one in Caringbah. The results are sent to our Doctor to review and your program is created. :)

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Hey Joy, you can shop on our online store: www.sureslimonline.com

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Hey Rosbell, there are no clinics in Sydney anymore, it is all done online. And everyone gets the same reduced cost. :)

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SureSlim takes into account all your food intolerances and dislikes when creating your program. Each program is tailored to the individual :)

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SureSlim Staff

Thank you for your enquiry! :)

You are clearly on the right track, so well done!

As I see it here is how Cohens and SureSlim compare:

  • Both utilise a Blood test.
  • Both utilise natural whole foods (I think Cohens does)

Where we differ is that SureSlim individually personalises the food selection list based on your medications, lifestyle choice (religious or otherwise), and your food dislikes and intolerances, so you don’t have to eat foods you dislike or react poorly too.

In answer to your question of milk and bread, yes, most programs will have those as part of the eating plan, unless you are dairy intolerant or have some other medical reason for excluding them.

The other consideration is that our program is completely online, so you do everything from the convenience of your home or office and we have a weekly educational component to help you understand why we get you to do what you do on the program so you never unknowingly make a bad food decision again – and keep the weight off for good.

I hope I have answered your question for you :)

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SureSlim Staff

We are in the process of writing a new recipe book and were not planning on reprinting the old edition. There were a few copies that resurfaced recently that we added as prizes to our Facebook Easter Egg giveaway. On June 30 the coupons expire so we will know how many copies we have left over which we will then make available on the online store.
 

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I am so sorry to say, we cannot support any programs that are older than 12mths as the blood results they were approved from are no longer medically valid.

We don’t discriminate between new and old clients, everyone gets the same great value and discounted prices! :)

I don’t know how many kilos you want to lose, we do have a new Express program which includes the blood test and a new program for only $497, I am just suggesting this as it is fundamentally the same program, just with less support. You can consider it a refresher and motivation booster.

You can see the details of the Express and the other three on this page: http://www.sureslim.com.au/online-program-details/

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Hi Carmen

I think you will be pleasantly surprised how effective weight loss will be for you on the Quick Loss program with your condition of PCOS. Doctor’s these days are recommending sufferers eat low GI to lower their insulin. This program, when followed correctly will get you to your weight loss goals faster than any thing you have tried before.

Prissy
I also have PCOS & find it so hard to lose weight, i am really glad i found this Questiion.
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I can relate to the menopausal weight gain issue. However, testing was done on about 1000 menopausal women and they could not definitively prove that the change in hormones women experience during menopause were actual forcing their bodies to lay down extra body fat. The conclusion was that menopausal hormone fluctuations created mood swings and feelings of mild depression which causes some women to eat more, thus put on weight.

The low GI program designed by SureSlim – the Quick Loss program, will not only control your food cravings but will also elevate your mood and help to balance your hormones.

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Hey Tim, Face to Face is now online via Skype. :)

The old clinic based model has been replaced by the online model.
 

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Your Quickloss can be void of seeds if you have IBS.
 

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Your food selection list consists of natural whole foods. How you choose to cook them is up to you.

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SureSlim Staff

Our Quickloss Express is perfect for you. It is your new Quickloss program with six weeks online support and consultations to get you into shape.

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SureSlim Staff

SureSlim is an individualised and personalised weight loss program that consists of nothing but natural whole foods that you buy from your local Woolies or Coles and prepare yourself. :)

 

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SureSlim Staff

No it is based on our Doctor's review of your blood test and your answers to the wellness profile which are your medical conditions, food allergies, medications, food dislikes etc.

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With our new online clinic, we are everywhere in Australia so long as you have an internet connection! :)

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One of our new owners has just finished his 12 week program. He started with the intention of losing about 5 kilos which is all he thought he had to lose. He lost just over 17 kilos, has less than 9% body fat and now has a six pack. So the answer to your question is yes, you will lose your unwanted body fat.
 

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We do and we sure can! :)

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Hey Kristin, with each extension pack you basically get a continuance of your program for 4 weeks. What this means is another 4 weeks of consultations, access to your personal member's page and consultant support.

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SureSlim Staff

Hey Kristin, your program will differ from your husband due unless you have the exact same blood results, medical conditions, medications, food likes and dislikes, and you are the exact same height and weight. :)

There will be some commonalilties in your food selections as we use a core selection of low GI carbohydrates and lean proteins, so there may be meals that will work for both of you. This is impossible to say though until you get your program.

At present we have a promotion running where you will get a 20% refund on any referred program for instance your husband's if you sign up, but keep in mind that it is calculated on the lesser of the two programs if they are not the same program.

I hope that helps.

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SureSlim Staff

Hey Veg, thanks for your question and Congratulations on your approaching wedding. There is less than 12 weeks before you wedding, so you cannot possibly lose 35 kilos before then. Our Quickloss program is 12 weeks and you can lose up to 20 kilos in that time (safely).

The blood test is included in the cost. Unfortunately it is against the law for us to use blood results that are not commercial in nature (i.e. medicare funded), so it is not an option.

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SureSlim is not a shake, nor is it pills or any type of potion.

It is a weight loss program which utilises real, whole foods that you buy from your greengrocer or supermarket. It is basically a program to teach you how to eat right, for weight loss, to look younger, to have more energy and to feel fantastic!

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SureSlim Staff

Hey Chris, all the spices and sauces are available in our online store right now: www.sureslimonline.com

We are awating books, so they are not there yet and we are planning to add some other products in the coming months too.

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Yes, seeds and oils constitute a major part of your nutritional requirements of "good fats" which are essential to metabolise fat.

You can now order herbs and cereals from our online store: www.sureslimonline.com

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SureSlim Staff

The SureSlim program is designed to get you to your goal weight. We know that most of our clients had weight to lose because they simply did not understand what they were consuming and how it creates fat.

Our new online program includes a 12 week education component to explain why what we get you to do works, so that at the completion you can no longer unknowingly make an bad decision about what you consume and get fat.

Remember that SureSlim is not a diet, it is a lifestyle program and it is really for when you want to stop the yo-yo diet cycle and make the decision to be slim forever.

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SureSlim Staff

Sure can. Approximately 4 hours after a meal your body starts to metabolise fat, so you are burning fat for the last hour or so before you have your next meal (without exercise). When you have snacks in between your meals your body releases insulin into your blood stream and while insulin is present, no fat metabolising can physically occur.

I know it may seem like a long time, but your SureSlim meal plans are designed to stabilize your insulin levels and after the first few days you simply won’t feel hungry BUT you will be burning fat without any effort!

This is the way our program works and why we can confidently guarantee your goal weight or your money back!

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SureSlim Staff

Yes, we have a Type 2 diabetes program! :)

Jen
what about type 1?
SureSlim Staff

Unfortunately we are unable to support Type 1 diabetes at this time.

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Although I would like to be able to say yes, we cannot ethically support a program that is not current which is over 12 months old - it is our supervising doctor who stipulates this, from a duty of care perspective. There are too many variables that can change in that time and any quantities are likely to be way off.

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Yes, we factor in every medication you may be taking during the program creation.

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We have a breastfeeding program, but it is designed not to lose weight, rather to maintain your current weight and eat healthier. The rapid weight loss that occur from our Quickloss programs creates a huge release of toxins from your body (the result of metabolising fats) and your breast milk will contain these toxins. We recommend that you wait until you ween your baby before commencing our Quickloss program if you are after fast weight loss.

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SureSlim Staff

Of course! Absolutely! Yes!

SureSlim is for every Australian who wants to make a change and be slim!

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Your program is a balanced eating plan made from whole foods in all the food groups.

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We sure do!

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Everyone who joins the list prior to the moment that the invitation goes out WILL receive it. Anyone you joins later will have to wait until the next time we offer the program. That won't be until we are comfortable with the model and know we can deliver the same awesome, caring customer service we intend for all our new clients.

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We are confident that our program will get you to your goal weight if you follow it and your consultant’s instructions to the “T”. If you do, and you don’t reach your goal weight, you are entitled to ask for your money back (minus the application fee). See our guarantee by clicking on the button up top.

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We have reduced the price of the clinic model and added what we think is a lot more value. Having said that, this is the pilot model, so we will reserve any decisions on future pricing until we get to the other side and evaluate what we learn.

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I will be detailing the program later this week (for those on the list), but for now I will give you a quick overview:

  • 1.  If you are on the waiting list you will receive an invitation to the pilot program launch page
  • 2.  You will view a quick presso of what is required of you for the program to work
  • 3.  You will complete the enrolment form – some people are refused here (insuitability).
  • 4.  You will receive a pathology request form and will take to your nearest lab for blood test
  • 5.  Our doctor reviews your blood results and your program is created
  • 6.  You get access to your own personal member’s page with all the goodies and set it up with a bunch of instructional videos and presentations.
  • 7.  You are shown through your program and what you need to do to get to your goal weight
  • 8.  Weekly you will attend a strict online consultation with a strong educational component

You repeat this weekly process until you hit your goal weight. The tools in the members site make this whole process easier and more fulfilling and there is plenty of direct consultant support via chat and video.

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SureSlim Staff

There are two payment options for the base program:

  1. upfront discounted payment
  2. or a 3 x monthly payments .
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We have had many, many clients enrol on the SureSlim program over the years who have under and overactive thyroids. Some of them have lost weight for the first time in years! However, the majority of our clients with problem thyroids do experience slower weight loss than average.
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Hi Natasha, it is wonderful to hear you had great results! You may be happy to know that the new online program contains a weekly educational component to help you understand why what we get you to do in our program works, so you can keep the weight off for good. As for whether you will have to enroll for a new program, the answer is yes. We cannot ethically support your old program because it was created for you years ago, when your body was not the same as it is now. It is our policy that a program cannot be created for pathology that is over 12 months old. There are just too many variables that can change and as our programs are all screened by our doctor, it would be breaking duty of care to do otherwise. Their is a new cost model for the pilot online program that will be announced in the next few days to those on the list. If you are not on it, I suggest you get on now.
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SureSlim Staff
Thank you for your compliments on our weight loss program! Before SureSlim Online took over the reigns, SureSlim Australia was a franchise model, so each clinic was an individual business. Like many other businesses, some of the clinic owners were impacted by the Global Financial Crisis and had to close. The new SureSlim Online is now a distributorship. What this means for you is that we have taken all the best practices by our most successful consultants and rolled them into one single online system so every new SureSlim client gets the absolute best care and support available. It also means that because we know our programs (in this form) will work, we can confidently guarantee that you will get the results you want, providing you guarantee your side of the deal of course! :) There are currently no plans to open new clinics, our focus is the pilot of the online program right now. If you are on the waiting list, you will receive an email on Monday with more details of the pilot program.
Pati Ribeiro
I was on your programme for a little while in 2009 before you closed down. I was visiting your clinic in Burwood and when I went for my next appt without no warning it had been shut down? I had rung your number numerous times and when I went on to the site on the next it had said that it had closed down. I was disappointed as I only visited a few times. please explain??
SureSlim Staff

Hey Pati, I believe that your question has been answered already, please correct me if I am wrong. Summarising the previous answer:

Before SureSlim Online took over the Australian license in 2010, SureSlim Australia was a franchise model, so each clinic was an individual business. Like many other businesses, some clinic owners were impacted by the Global Financial Crisis and as such had to close for their own personal financial reasons. 

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SureSlim Staff
Hi, there are no clinics in Victoria. We are providing an even more accountable and motivational consultation service through the new online clinic.
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Great question Sharon, we use external, recognised, national pathology labs with convenient locations across Australia. During your program enrolment you will receive a downloadable pathology referral form to take along to one of these locations, the cost of of which is covered in your program. The results are then automatically sent directly to us to create your weight loss program with.
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SureSlim Staff
There are currently no clinics in Melbourne. We are working away at our online program that will be ready really soon (if you are on the waiting list you will be kept up to date). It is designed so you can do it wherever you are, especially Melbourne!
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SureSlim Staff
Not at the moment. This is one of the BIG reasons we are replicating the clinic process online.
SureSlim Staff
There are currently no clinics in VIC. We are working away at our online program that will be ready really soon (if you are on the waiting list you will be kept up to date). It is designed so you can do it wherever you are, especially Melbourne!
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SureSlim Staff
The price (whilst not finalised) depends on how many kilos you need to lose. If you reply with the amount you would like to lose, I can give you the previous clinic price prior to the online price being announced.
Jennie Dunn
40kg
SureSlim Staff
Hi Ally, as we have not finalise the online costs yet, I can only give you the clinic walk in price which is approximately $1200 for 20-50kgs (depending on the amount of consultations required).
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Those on the waiting list will have received an email today with a soft launch date. At this time it will be a private launch to the waiting list only. If you are interested in starting it soon, get on the list today.
Desley
I am on the waiting list but have not yet been emailed about the launch date.
SureSlim Staff
Enrollments for our pilot online program will be by invitation only (to those on the waiting list) and it is scheduled for the week commencing the 8th November (unless there is any reason we need to postpone it!). There is an email to go out on Monday with the pilot price and some of the details. Look out for it.
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Hi Melody, as you know from your initial program, in order to issue a program our Doctor screens you via a SureSlim specific blood test. The validity of the blood results are good for only a 12 month period, as with most Doctors they will ask for a new pathology after 12 months. So in answer to your question, yes you will need a new blood test and a new program based on your body at this very point in time. It would be careless and irresponsible of SureSlim to approve any program for you other than one designed for your body right now.
Nicki
I also did sure slim a couple of years ago. I have just stared back on the plan they gave me and it still works. Dont waste ur money going back
Melody
thanks nicki but my thoughts i am having is that I am heavier now than I was 2 yrs ago so now I really don't think that it is smart for me to do the old programme. Also I dont think I can do it without support, which really got me motivated at the clinic. Amelie, how are you guys going to support me on the online programme?
SureSlim Staff
Hi Melody, you are right. Unless you are the exact same weight and measurements, and have the same metabolic readings (which are identified via SureSlim's blood test) as you were at the time your previous program was created, it is unsafe to do the previous program. Nicki, we simply cannot in good conscience approve that, nor support it. Melody, this brings me to your question of support. There have been a lot of people who have said (through the survey and direct questions) that accountability and motivation are very important to them in reaching their weight loss goals. We have listened and have created a strong online consultation process that holds you accountable and helps you make and hit achievable goals each week. There is also a strong and ongoing motivational aspect to the online program too, but you will have to wait and see for that one. To put it simply, we know that without ongoing support and motivation, it can be quite hard to lose weight. We think that we have the perfect tool (or at least the best one right now) to help you overcome these, and do just that!
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SureSlim Staff
Unfortunately due to our program being medically supervised, it is our policy NOT to reissue a program after more than a year. There are so many variables that can and do change in your body and these effect what our doctor and consultants set as your program. We would be risking your health and our opening the door to legal issues by doing so. It is best for you to start a new program with a new blood test as the basis.
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Hi Uma, although we do recommend daily movement on the SureSlim program for all of our clients it is not necessary to lose weight when you follow our program. In the Quick Loss phase you will only be consuming low GI foods and will find losing weight effortless. We have wheel chair bound clients who have been amongst our success stories and have reached their goal weights even though they have not been able to perform any form of exercise or movement. However, we find once you start to shed the kilos and experience an increase in energy most of our clients will want to exercise and play sport.
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SureSlim Staff
Absolutely! One of the main reasons we are creating our online clinic is to be able to help people just like you. All you need is an internet connection and 15 minutes or so each week (at a time that is convenient for you).
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Hi Melissa, thanks for your question. It really depends on how much weight you have to lose. We are developing a new cost model to coincide with our new online program, which gives you the option to spread payments over the course of your program. Pricing has not been finalised yet though, but as an idea, until recently you could get a basic SureSlim quick loss program (to lose up to 10) for $880.
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There is a list of the suburbs where our clinics are currently open on the bottom of the clinics page. Caringbah is one of them. It is on the Kingsway.
SureSlim Staff

There are none in South Australia right now.

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SureSlim Staff
Yes we certainly can help people with wheat intolerance. Whilst in the Quick Loss phase of our program we would recommend no wheat products such as bread and crispbreads. We would supplement your program with a starchy, nutritious vegetable such as orange sweet potato.
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SureSlim Staff
SureSlim is covered by all major Health Funds but you will need to speak to your health fund to find out your rebate
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